Q-Matic has more than 25 years experience in Queue Management and has in-depth process knowledge of optimisation of customer flow with financial institutions, the public sector, healthcare and retail.

Optimising customer flows improves customer service and creates a more relaxed atmosphere for both customers and staff. It also optimises staffing costs, increases revenues and gives our clients added value by maximising profitability.

We call this overall process Customer Flow Management™.

The company started business in 1981 and today we are the market leader, with over 35,000 installations worldwide. We have subsidiaries in all the major markets and with over 60 distributors our systems are sold in more than 100 countries.

The public sector is currently our main market segment, closely followed by financial institutions. As well as retail, the healthcare sector with outpatient clinics and hospital pharmacies is a growing Q-Matic market.